Change management is an incredibly important tool as businesses face a rapidly-shifting technology climate. There are a variety of indicators that point to the rapid pace of innovation in the sector, and the many difficulties that come with change management. However, the network may be one of the clearest areas that points to the value of change management in a variety of organizational settings.
The network is an incredibly complex part of the IT configuration, and even moving one plug incorrectly can lead to a service disruption for a wide range of users. For most service desk teams, the goal is to ensure technology supports business operations and ensures outages and problems do not get in the way of corporate goals. Network disruption can prevent employees from accessing key data, applications and services, especially as companies become more dependent on cloud computing and similar technologies. As such, it is vital that service desk teams deal with network-related issues as efficiently as possible. The problem is that networking requirements are shifting quickly, making advanced change management platforms a critical solution in the sector.