Network Trends Point to Importance of Change Management

Change management

Change management is an incredibly important tool as businesses face a rapidly-shifting technology climate. There are a variety of indicators that point to the rapid pace of innovation in the sector, and the many difficulties that come with change management. However, the network may be one of the clearest areas that points to the value of change management in a variety of organizational settings. 

The network is an incredibly complex part of the IT configuration, and even moving one plug incorrectly can lead to a service disruption for a wide range of users. For most service desk teams, the goal is to ensure technology supports business operations and ensures outages and problems do not get in the way of corporate goals. Network disruption can prevent employees from accessing key data, applications and services, especially as companies become more dependent on cloud computing and similar technologies. As such, it is vital that service desk teams deal with network-related issues as efficiently as possible. The problem is that networking requirements are shifting quickly, making advanced change management platforms a critical solution in the sector.

Contacting the Service Desk Should Be Easy and Flexible

Service desk

IT service desk teams need to be responsive, organized and capable of getting the job done at times of crisis. Because of this, limitations in the ways that employees can get a hold of the service desk can present major barriers to operational efficiency.

The importance of contact methods available within the service desk is rising as more companies become dependent on mobile devices. The widespread use of personal smartphones and tablets creates an environment in which more people plan to get the job done with much more flexibility. In many cases, people look at work tasks as operations they can accomplish anytime, anyplace. In turn, many enterprise employees also expect to be able to get in touch with the service desk, or at least get their incidents resolved, at a moment's notice.

This more flexible operational climate is forcing businesses to rethink how they manage their service desk; something that is particularly tricky for organizations that do not have the personnel resources to have a staff member available in the office 24/7. Remote service management functionality can be a key asset in this area. With such tools in place, service desk team members can receive tickets on a variety of device types and perform various support tasks quickly through remote access.

4 Reasons Why We Love Problem Management (And You Should Too)

Problem management

You've heard us talk about why we love some of our IT service desk modules and solutions in the past, now the time has come for us to rave a bit about our problem management solution. Forgive our effusion on this point, but our excitement is difficult to control! Issues like incident management and service catalogs are extremely important and we have lots of love for those systems, but there is something special about problem management. All of these modules deliver value in different ways, but problem management is particularly noteworthy because it helps organizations move on from underlying IT issues and make meaningful progress toward operational excellence.

3 Keys to a Successful CMDB


Establishing a CMDB system can be daunting, especially as the relational database can be difficult to even get setup properly, let alone manage well on an everyday basis. While a CMDB may create some difficulties, it also presents organizations with incredible opportunities to create transparency within the configuration. Furthermore, a CMDB also enables IT teams to manage change more quickly and efficiently, improve security and enable innovation with minimal disruption. The end result is incredible potential for a return on investment, but only if a CMDB is properly set up.

Change Management Vital as Companies Transition to the Cloud

Change Management

Change management investments are proving a vital consideration as more businesses face pressure to move toward the cloud.

According to a recent Forbes report, IT managers are dealing with significant disruption as they work to transition to supporting cloud-based technologies. At this point, few organizations are in a position where they can, or even if they want to, fully use the cloud to support their IT operations. As such, technology leaders are left balancing services in physical, virtual and cloud environments.

Small Organizations Depend on Process Innovation for ITSM Success


Many businesses find that developing an IT service management strategy is a long and complex process. However, the challenges may actually be greater for small businesses, despite the fact that their technology environments may not be as large as enterprise organizations.

5 Service Desk Tools That IT Teams in Banking Need

Service Desk, Banking

Financial institutions face unique technology challenges that demand incredible precision and efficiency in day-to-day IT operations. Banks increasingly need to deploy robust IT applications and services to meet the needs of internal users and consumers that are moving toward online and mobile forms of financial services. This creates an environment in which complexity is common throughout the sector. At the same time, IT leaders at banks and financial institutions also need to carefully balance innovation with a dire need to remain compliant with strict regulatory guidelines.

5 Steps to Using Change Management for Compliance in Energy Sector

Change management, energy sector

Energy companies are facing a wave of new challenges as smart grid solutions gain prominence across the sector. The transition to the smart grid has led to many changes across the entire energy sector, with utility organizations and energy providers facing the brunt of new challenges. Smart grid solutions completely revolutionize utility operations. Organizations using the technology become more dependent on data, customer-facing applications and IT infrastructure than they have been in the past.