Academia is facing a tough transition from students learning primarily in the classroom to more faculty, staff and students engaging through online means. Making this time as valuable as possible to stakeholders means having an IT service management setup that can quickly resolve issues and make sure users are getting access to what they need, when they need it. The importance of ITSM investments in higher education is highlighted by a recent Intel Canada study that found that students spend one-third of their educational time online and do so using mobile devices.
According to the study, there are still significant questions about increased mobile device use in educational settings, but early evidence is leaving both teachers and students feeling like the technology improves key factors like engagement and collaboration. This is especially true as many educational institutions are facing larger class sizes and similar problems that can get in the way of traditional teaching methods.